Tina Tapas in Channelside, Tampa.
Last night a large group of us went to Tina Tapas in Channelside.
The food was good, the restaurant was clean but the service sucked.
It was beyond bad.
Reservations were made for a party of 25 and asked if all the tables could be together.
It was nothing but problems right from the start.
They did not want to move any tables together and complained about that.
They had 2 servers for a party of 25.
At one table, the one Ian and I sat at, we had an excellent server, she was on the ball, knew who ordered what and kept track of bills.
At the much larger table, they had our server and a male server who sorry to say, was dick of the year.
He was rude to the woman who arranged our party, complaining to her about the tables and the group.
We were not loud and we came with money.
At one point he said he was mad at her.
Uh, hello?
He did not take bill notes.
Now, any server worth their salt, if they have a large party, will take bill notes if people are ordering separate checks which everyone did.
Bill notes are easy, make a note at the top of each check to identify that person with when the evening is finished. He did not.
He couldn't recall who had what and because of his mistake, he added a 20% gratuity to every one's check.
He said it was customary to do with parties of 8 or more.
We were also part of that group and were not billed the 20%.
The other big mistake was he didn't know who one check belonged to, it wasn't for much, $12, but he was so rude to the girl who made the reservations, that she ended up handing over her CC to pay the check that didn't even belong to her.
Wrong.
Wrong.
Wrong.
This was his mistake. He should have sucked up that check as his fault and not pressured her into paying.
Apparently, this restaurant has had this issue before.
Just like that reviewer, we won't be going back to Tina Tapas.
Comments
That guy was a jerk of the highest order. I would have had the manager at that table so fast, that server's incompetent little head would have spun off his shoulders! Management should have comped your entire group to make up for that idiots mistakes and rude behavior. I guess they are sooo beyond successful that they don't value their customers or need the business.
Posted by: Brandi | August 6, 2006 3:34 PM
They will be getting a phone call from me when they open today. I am not happy with how it all went at all.
And they seem to forget word of mouth travels fast.
Posted by: kat | August 6, 2006 3:40 PM
God, I hate horrible customer service! The bad thing about it is that no one seems to give a shit if you come back to their establishment, no one fires rude and/or inept people.
My friend received horrible service at PF Chang's once and corporate (said they) reprimanded the rude staff, then sent her certificates for free dinners. But she wouldn't go back because she figured the staff would do something gross like spit in her food for getting them in trouble.
Posted by: Belle | August 7, 2006 1:17 AM
I called them and spoke to a manager and he is sending us mega gift certs to come back. He kept apologizing for the service and would take care of the bad server and he would do anything to make it right. We'll see.
Posted by: kat | August 7, 2006 8:43 PM