Verizon piece of shit motherfuckers!
I paid my phone bill in full last Wednesday, the whole bill, a whopping $58.97. Huge I know.
Then Friday, they sent me a final notice for an amount of $117.86
Huh?
I call them. The automated voice thingy says that I owe a completely different amount of $63.95
The bitch who took that call said either I paid that amount or I'd be shut off TODAY.
I call again at 8am this morning. Some new bitch says yes ma'am, you owe us $63.95. Pay it today and we won't shut you off. I even explain to her I, a) paid the bill and b) the discrepancies in the shut off notice and the auto system. She says it's a glitch but I still owe it.
I demand a supervisor.
Supervisors at Verizon call you back within 4 hours.
Well, 4 hours passed, no call.
I call them back. Speak to a guy named Patrick who looks at my account and says "I don't know why they sent you that notice or why they said you owe us $63.95. As a matter of fact, you have a credit on your account of $48.00. You overpaid the last 2 months."
I said I paid what the bills told me to pay. He can't explain that one at all but tells me not to worry about my phone getting shut off. I make sure to get his name and Verizon badge number just in case those messed up fuckers do try to shut me off. I will go fucking psycho screaming banshee on their asses over the phone man.
How the hell can they fuck up a bill so badly?
Comments
I hate Verizon for reasons I won't even go into because I will end up getting super pissed off. I made the switch to another company 3 years ago and they are great. They're a no name company and Verizon is gargantuan, yet I have had no problems with them at all.
My cellular plan is through Verizon and as soon as our contract expires I'm going to someone else.
Posted by: Brandi | October 17, 2006 2:12 PM
Just think, if Verizon cuts you off, you'll be able to go next door and borrow the phone of your oh-so-lovely neighbour. :-P
Posted by: terry | October 17, 2006 3:06 PM
I can't even begin to understand how the discrepencies are so varied. I would be eating someone's head over this crap.
Posted by: Karri | October 17, 2006 4:34 PM
Where there's a bill, there's a way... ;-) What a bunch of idiots. I hope you get it straightened out! You don't need this crap. *HUGS*
Posted by: Karen | October 17, 2006 5:16 PM
I don't understand how big businesses can even function these days with their horrible customer service and error-riddled way of handling things, and the improperly trained people they hire and don't train to handle said problems.
Posted by: Belle | October 17, 2006 8:20 PM
The bills can be fucked up, because they know people will just pay them. Plus, some of hiden costs go to pay off old war depts.
Posted by: People_will_pay | October 23, 2006 1:34 AM