Public notice.
I am making an official statement regarding this issue.
My offer for a refund has been rescinded. My jewelry website clearly states, no refunds.
It does say lifetime repairs are free.
I attempted to do that with this woman.
I had mail issues which I have taken full responsibility for.
I made good on it and sent the pieces back priority mail with delivery confirmation inside my own home state.
The package was confirmed delivered one month ago.
It took the woman all that time to not contact me, but a friend of mine when she had ample ways to reach me.
I offered to refund her and told her to contact me yesterday.
I told her again today at 1:55pm to contact me ASAP and I would refund the money.
I know she has received those messages.
She has chosen to ignore me and post publicly that I am a shady business woman.
I believe I have treated all my customers fairly in the time that I have been doing business and kept good on my word to make repairs for free. I had one customer mail me the same two bracelets three times because they did not fit her daughters right and I finally got them right. I had not been at jewelry making very long when that happened and so I took that as a learning experience.
I have had repeat customers as well, so I know I am good at what I do.
I have been on medical leave from my business since about one month before surgery, and I am sill on medical leave as it is still not possible for me to sit and make the pieces as I would like to.
I agreed to repair her pieces during this time regardless of how I was feeling.
I believe she simply does not want this resolved.
I am posting this publicly because this affects me and my business.
I am not a shady business woman. I tried repeatedly to resolve this to the customers satisfaction and have been ignored.
There is nothing more I can do.
I am standing by my original policy of no refunds because I know in my heart that I have tried to resolve this to make everyone happy and it simply cannot be done.
When I get the go ahead from my surgeon to resume prolonged sitting activities, hopefully next month when I see him, I plan on getting back to making more jewelry.
I hope that this incident does not turn people away from my business.
I really have tried to make good even by going against my own policy on refunds, which has been in place since I started it.
I feel bad that the situation cannot be resolved, but I know that I tried.
Thank you.
Comments
As one of your repeat customers, I have been VERY pleased, as was my mother-in-law, who I gifted a set to. When you do get back to this, I will be ordering more, both for myself and as gifts.
Posted by: Christine | January 10, 2007 10:00 PM
Thank you so much Christine. I have been agonizing over this incident for almost months now and yesterday and today, was just too much stress for me to deal with. I look forward to getting back to it as soon as he lets me.
Posted by: kat | January 10, 2007 10:16 PM
I had no idea you make jewelry. I love what I've seen so far. I will definitely be back to shop as I love things that have attention to detail and are made by a person I think is pretty neat.
Posted by: QC | January 11, 2007 9:36 AM
For as long as I have been reading you, I have always considered you to be a woman of integrity. behind You are incredibly honest about who you are, what you do, what you believe, etc. That is one of the things that draws people to you. Having said that, you have more than gone out of your way for this woman. She refused your offer. It obviously isn't as important to her as she made it seem.
When you are back in business, let us all know. I would love to buy some pieces from you.
Posted by: Brandi | January 11, 2007 10:04 AM