FedEx needs to get it together.
My friend Holly, sat at home and waited all day, and into the night now, for 2 very large packages to be delivered from FedEx.
She is expecting a memory foam mattress and base, they are in two separate boxes because of the size, and it was all worked out that they be delivered today because it's her only day off this week.
FedEx has not delivered them, and doesn't know when they will be.
The reason FedEx says they could not deliver them today was because according to their computer, the weather in her area was very bad today. Severe weather alerts.
She even told them that wasn't true, it was a beautiful sunny day today, the weather alert is for tomorrow.
She has now emailed back and forth with five (5) different customer service reps, who have all asked her the same questions over and over again.
The website tracking for FedEx, says that one of her packages is on a truck for delivery for today, and the other for tomorrow, but now that the weather alert is for tomorrow, who knows when her bed will actually be delivered.
A supervisor finally admitted that the package that is saying will be delivered tonight, won't be.
Holly has two big problems.
Both she and her husband are working every day the rest of this week, and it is supposed to be raining really badly tomorrow, when FedEx says they will deliver them. If no one is home, they said they will leave them at the door.
Holly has no porch or covered area to protect them from the rain, her bed and bed frame will be absolutely ruined.
But FedEx doesn't really know for sure, if they will be delivered tomorrow, that's just a guess.
I seriously hate bad customer service. hate it.
She worked with the company the bed is coming from to secure delivery for today, it was all scheduled, and as usual, FedEx screwed it up.
I know so many people who hate FedEx for this reason, and others like, not knocking, just leaving the package at the door, or driveway, placed in uncovered areas, or in the case of one of my deliveries of contact lenses a few years ago, the wrong house on the wrong street, and the customer signed my name for them and kept them.
FedEx admitted they took them to the wrong house and they were signed for, so the contact lens company had to resend them at FedEx's cost.
Just last month, Christine ordered a phone from Virgin Mobile, FedEx delivered it to the wrong house, it was signed for, a forged signature, and Virgin had to file a claim and refund her money.
The companies who use Fedex to ship, need to stop shipping with them and use another company for shipping.
FedEx repeatedly loses packages, is late, or delivers them to the wrong address.
It's time for companies to just stop using them.
Comments
Thanks Kat! I hate that this upset me this much! I hate being angry at people who honestly don't control what I'm talking to them about. But more than that, I HATE being lied to! If they'd have just been honest with me from the first time I contacted them and told me that they would not be delivered today I "might" have accepted it. But to carry on for over two hours telling me they were still on the truck to be delivered. Even I know that FedEx doesn't deliver THAT late at night! Their website still shows that one of the packages is to be delivered yet today. DORKS!
Poor customer service is what causes a company to fail. Unfortunately I think too many people who use FedEx regularly are in the mind set that they just put up with it. If enough people would stand up and say enough is enough, it "might" make a difference. But I'm not going to hold my breath on that one!
Posted by: Holly | February 4, 2008 10:10 PM
Stuff like this infuriates me! Holly must not live far from me....we are supposed to have severe weather tomorrow night.
Posted by: Devilish Southern Belle | February 4, 2008 11:09 PM
I think it should be a prerequisite that people that work for FedEx and UPS know how to read a map. I order things on a fairly regular basis, and live in the Upper Peninsula of Michigan....where apparently they don't think people live up here & that it's just trees and snow. It never fails, my packages always end up someplace in Lower Michigan and I get them days after they were supposed to arrive! VERY frustrating!
Posted by: Laurie | February 5, 2008 6:36 PM