My Single Mom Life

For those of you who don't know yet, this is what happened.

"Dear Customer: Sweetbay Supermarket has contained a data intrusion into its computer network that resulted in the theft of customer credit and debit card numbers. No personal information, such as names or addresses, was accessed. Sweetbay Supermarket doesn't collect, know or keep any personally identifiable customer information from transactions. We sincerely regret this intrusion into our systems, which we believe, is among the strongest in the industry. The stolen data was limited to credit and debit card numbers and expiration dates, and was illegally accessed from our computer systems during transmission of card authorization. The intrusion affected Sweetbay stores in Florida, Hannaford stores in the Northeast, US and certain independently owned retail locations in the Northeast that carry Hannaford products."

I haven't even shopped at Sweetbay in like a year, and 2 of my Mastercard debit cards have been canceled.
That's right, 2.
See, Mastercard feels that if an intrusion like this happened once, they believe it might have happened before this, so they are just shutting down the CC/debit cads of people who have shopped at a Sweetbay or a Hannaford in the last year.

This sucks.
I have absolutely no way to access any of my money until new cards are issued.
My paypal debit card, canceled, I might receive a new one by Wednesday.
My other card is a CS card that I didn't even want, and I might get that replacement card by Friday of next week.
I transferred my entire balance from my paypal account to my Amscot card, but that takes 2-4 business days to complete.
That's just great huh?

So anyway, I called Sweetbay customer service to thank them for their outstanding care of their customers information. /sarcasm
I was polite, I was nice, until the smart-mouthed customer service rep on the line said the following to me;
"Well it's not just you who has been inconvenienced. I have a car payment due, and a student loan payment, and bills of my own to make, and there's nothing I can do about it.You're not the only one."

Excuse me? Did she really just say that to me?!
I've worked in customer service for 18 years, you are in no way ever, supposed to get personal or rude, with any customer who calls in with any kind of complaint.
And so yes, after she said that, I went off.
I told her, "People have bills to pay, they have things to do, and because of the very serious breach in security at Sweetbay, Mastercard is taking drastic measures.
It's not just an inconvenience, it's a disaster.
New cards are being issued, money is tied up in limbo until transfers to other accounts can finish in business days or new cards are received by mail.
This isn't a laughing matter, it's a serious problem, and as someone who has worked in customer service for many years, I can tell you that speaking to customers this way, is not acceptable at all. You are never to get personal with a customer, you are never to get rude, you are never to say anything that will make the customer any angrier than they already are. Your job is to calm them down, apologize for the problem, confirm for them that your company is doing everything they can to make sure this never happens again.
I hope this phone call has been recorded so your supervisors can fire you when they hear how you just spoke to a customer. I didn't call this number to ask you about your financial problems, I called to tell you what your companies security breach has done to mine, and to inform you that because of this, I will never shop at another Sweetbay ever again. And because of how you just spoke to me, I can guarantee that I will never spend another freaking dime at any of your stores ever ever again."

She sputtered a few worthless apologies, but I hung up.
I was fuming mad at this point.

But here's the deal folks, if you have used your paypal debit or credit card at any Sweetbay in Florida or Hannaford in the Northeast, or any Mastercard for that matter, you might want to call your card issuer and find out if your card has been canceled.
I had no idea, I had not received any emails from paypal about my card being canceled, nor from my CS card issuers, but they are indeed canceled, and now I have to wait for new ones.
You might want to check yours.