My Single Mom Life

If you do a search on my site for Verizon, you'll see how many times I've had issues with their service.
It ain't pretty.

Ok, once again, Verizon requires a CC to auto-bill for DSL every month, and every month without fail, their auto-billing thing does not work. It has never worked in all the years I have had DSL with them.
So every month, I have to call them and update the CC numbers, they bill, no problem.
But it just doesn't work the way it's supposed to.
They tell me I can go to their site and update it myself or make a one time payment.
No, I can't.
See, my account with them has been screwed since day 1 of service and no one knows why.
When I go to the site, no matter what I click on, it says "This tool is unavailable on your account."
Not just unavailable, but strictly unavailable to my account.

So anyway, I had already made 2 calls to them so far this month, they didn't bill like they were supposed to, again, so I called the first time, called again just to make sure it had been billed, and I was assured it had been.
But no, it hadn't been.
So I get this email from them that said the CC validation didn't work, call us or be shut off in 10 days.
That was on the 10th.
I called them as soon as I got the email, updated the CC info again, and again, they assured me it had been billed.

But it either hasn't been billed, or someone got a little over zealous and suspended my service on Monday the 14th at 7:40pm.
I called, they see they made a mistake and suspended wrongly, so they un-suspended my account, and assured me I'd be back on in 2 hours.
Nope, didn't happen.
I ended up being stuck behind a "walled garden", Verizon's suspended message when you try to go on the net.
My modem was on, I could connect, but they were blocking every single website with their silly little garden.

So I called and called and called.
They handed me bullshit line after line about how the problem was on my end with my phone line, and the local phone repair kept saying it wasn't.
DSL kept saying it was.
Finally, I spoke to a guy named John who (amazingly, I didn't end up with an outsourced employee this time) said that when they suspended my service wrongly, someone at the central office screwed up the wires to my account, and it was going to take a repair tech at least 24 hours to figure it out and fix it.
I told him not to bullshit me, I had already been lied to by 7 different non-English speaking tech support people, and if I got lied to one more fucking time, I was going to call 8 on your side and they could get to the bottom of this bullshit, because honestly, after 8 fucking years of having to call every single month because their auto-bill feature doesn't fucking work, I'm going to fucking kill someone for a problem that is clearly not my fault.

He said he could see looking at my records that I call every month, and the history of problems with my account, and he was so so sorry.
Sorry doesn't cut it, fix it, I said.
He said he'd personally over see it, he was a level 3 tech.
What that means I don't know, but from now on, I'm going to call, when I have to which will be every month knowing my Verizon history, and just demand to speak to a level 3 tech.
Fuck that outsourced bullshit with shutting my modem down, turn it on, clear my cache, and oops, we're sorry, looks like it's on our end.

I actually don't know if my bill is paid or not, but I updated my CC info again for the 4th time now, and my net is back on.
I'm happy it's back, I have a lot of work to do, but god damn, I'm so fucking sick of Verizon's bullshit.
If I had any other choice for phone and net besides Comcast cable and Verizon where I live, I would have left Verizon years ago.
Brighthouse is not available here, there is no other option for me, so I'm stuck, have been stuck, with shitty fucking service for like 8 years.
It's fucking bullshit, I'm over it.