My Single Mom Life

"Thank you for choosing Verizon Online. Unfortunately, we are unable to bill your Verizon Online service charges to the credit card you provided. To avoid disruption of your broadband service, full payment is required immediately. If your bill is not paid within 10 days of the date of this notice, we will have to disconnect your broadband service. Please pay immediately to avoid interruption of your service."

Once again, Verizon has failed to charge my card.
The money has been sitting there for weeks now, they were supposed to take the payment on May 28th.
They did not.
On June 2nd, they sent the above notice.
Due to how I was feeling, I did not call them until June 4th, I told them the money is there, confirmed my card numbers, told them to take the frigging money, and give me a confirmation number for this call to verify that I am trying to pay my bill.
They said, "We are very sorry that this is happening again, but we promise you that your service will not be disconnected."
I told them don't promise me that, because the same shit happened last month, and last month, you shut me off again.
They swore the charges would go through that day, June 2.

I waited 2 days and checked my online account again, and again, they did not take the money.
So I called them again yesterday, June 6.
I told them to please take the frigging money, if I get disconnected again because their automated biller can't charge the card, I'm going to be fucking pissed.
Yes, I was very nasty with them because come on, this has been happening to me for well over 2 years. It doesn't matter which card I use for the auto billing, I've used 4 different cards over the years with them, my account is screwed up, no one can tell me why, and they don't charge me, my service gets shut off.
I begged the guy to take the payment right now, I said "I'm begging you people to take the money. I shouldn't have to work this hard to pay my bill every fucking month for over 2 years."
And once again, they promised me the card would be charged that day, June 6.
I said don't make me anymore fucking promises. You do this every month, you promise I won't get disconnected, you promise you'll take the money, you don't, and my DSL gets shut off.
I work from home, I need my service on all the time. I pay for it to be on all the time, at least I fucking try to.
I actually beg them to take the money.
That's how pitiful this situation has become.
Me, begging Verizon, to let me pay my bill.

The gave me another confirmation number, promised the card would be charged yesterday, and wouldn't you know it?
It's still not been charged.
I swear, if my service gets shut off, I'm going to fucking kill somebody.
I technically have until June 12th to get this resolved, but I don't trust that.
Last month, they shut me off within 6 days of the notice, not the 10 days like they said in the email.

I'm going to have to call them every freaking day until they take the money.
Don't they want the fucking money?!
They do, or otherwise they wouldn't be sending me shut off notices and disconnecting me all the fucking time!
I fucking hate Verizon!
I really wish I had other choices for phone and internet besides Verizon and the even more evil Comcast in this area, but I don't.
Comcast charges way too much, and Verizon's service and customer service, is just fucking shitty.
When my DSL is on, it's great, but if they don't charge for the service, it's an actual battle to try and pay my bill.
I shouldn't have to beg and plead with them to take the money every month.
This is fucking ridiculous.
I've blogged this situation every time it has happened.
I went through my site's archives for the last 4 years, and there are a ton of posts about Verizon not taking their money, the shitty service, the accidental shut-offs, and the non-stop pleading with them to fix my account.
I'm so fucking fed up with them!