My Single Mom Life

I was finally able to get Verizon to take my money!
I had to call their executive customer service department, and I got that number from Lisa of Wild Rose rpgraphics, so thank you sooo much Lisa!

Today is the 11th, I basically had until tomorrow to get them to take the money, and they still hadn't, so I called the number Lisa gave me and explained it all, years and years worth of frustration of just trying to pay my bill every month.
I had given them checking account numbers, savings accounts, credit cards, debit cards, I was literally begging them to take my money every month so I could have internet service, and for some reason, it was just never going through.
Sometimes if I called, the payment would go through right away.
Other times, it would only charge me $1, but most of the time, it just wasn't billing me at all, and so every month for the last 2 years, I've had to call and beg them to take my money.

So I spoke to an executive customer service rep, explained it all, and I said to her, "You have absolutely no idea how frustrating it is to have to call Verizon every month and beg them to take my money. How many customers actually beg you to take their money? But that's what I've been doing, begging, and I shouldn't have to beg you to take the money."

She laughed and said, "No, usually people call and beg for more time to pay their bill, you're the only person I know of who calls and begs us to take their money."
And not only did she take my money, she gave me a direct number to call every month if this happens again, and they have the authorization to charge the card right then and there.
Now why, in all the years that I've been calling and begging, did none of those other reps, give me this direct number?
I don't understand, they knew I wasn't able to pay my bill by the automated biller, so why didn't they just give me that number?
Anyway, I'm glad it's paid and now I have a number I can just call once, no more 3-4 times a month having to call and beg to pay my bill.