My Single Mom Life

As I said in my post below, ICDSoft.com sent out emails because MySQL4 was being discontinued, there would be no more support, so we needed to update our databases to MySQL5.
I have never set up a database before, have no clue how to, and even using their tool, it was like trying to learn a whole new foreign language.
I sent in a support ticket to them, they always answer like within 10 minutes, I've never waited longer than 20 minutes in the 5 years I've been with them now.
I now have two accounts with them, a business account and a personal.
But their customer service is seriously the most awesome ever, they go like way above and beyond for their clients.
As usual, they answered my totally pathetic support ticket within minutes,

Subject: mysql5 help?
Oct 13 2008 16:32
Q: kat cooper
Hi,
I got the email about switching over to mysql5, the problem is that I have absolutely no idea what I'm doing in there, even with your tool.
I'm not the one who set up the databases, so I really don't understand this, and I'm terrified I'm going to screw it up and break my whole site.
Is there anyone who can do this for me, or do I need to find someone who can?
Ack! I don't want to break my site. hahaha (see? Pa-thet-ic!)
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Help?
Oct 13 2008 17:50
A: Support2 Hello,
We completed the migration to MySQL5 and updated your MT configuration script. Please check if everything is working properly.

Best Regards,
Support
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Oct 13 2008 18:08
Q: kat cooper Thank you so much!
Everything is working fine so far, thank you.
You guys really are the best hosting company, you're awesome.

Thanks again, and you can close this. :)
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Oct 13 2008 18:11
A: Support2 Thank you for your high appraisals! You are always welcome!

Best Regards,
Support
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They did not need to do it for me, they could have told me to go hire someone to do it, but they completed the migration to MySQL5 for me, updated everything in there, and even updated my Movable Type configuration scripts so everything would work right.
They could have told me to do that last part myself too, but no, they did it for me.

This is how they are all of the time, if you need help and don't know how, you ask them and they do it.
They go above and beyond.
Beyond.
They've upgraded their hosting plans a couple of times without upping the prices on their customers.
And last year, they upgraded me to the business plan for 1 whole year, absolutely free.

There's never any downtime unless it's something stupid that I've done, and they always found my mistakes and fixed them for me within minutes.
All of my attempts at trying to do stuff in my control panel, and screwing something up, they've always found it and fixed it, and they've never made me feel stupid for screwing it up.
They've always explained what happened, and how to fix it if it ever happens again, and they are always just so nice and helpful, I can't say enough good things about ICDSoft.com, they really are the best hosting company I've ever been with since I started hosting my own blogs back in 2000.
If you are looking for a new host, or need to switch, or are just starting out with your first blog, go look at their plans and packages, and give them a try, you will not be disappointed at all, they rock!