My Single Mom Life

The teens have been doing like 99% of our grocery shopping since my surgery on September 8th, and they do a really good job most of the time.
I needed them to go to Publix tonight to get us some dinner and some more Nyquil because a) we ran out, and b) we still need it to help all 3 of us get some sleep tonight.
The both of them are still coughing and sniffling, still feeling a bit like crap.

They went to the store and got everything we needed, and they paid for all of the groceries at one register, and went to the service desk to pay for the Nyquil because I left them a note before I went in for surgery.
I specifically went to a manager before surgery so that there would be no issues with the teens doing the shopping while I recover.
They photocopied my ID, wrote down all my CC numbers, the teens names and ages, and specifically wrote down that the teens can buy anything we need including over the counter medications like Tylenol and cough medicine.
That manager assured me there would not be any problems at all.
Wrong.

Whoever the manager was that was at the service desk tonight, would not let them buy the Nyquil, refused to go look for the note, and refused to call me too.

I hemmed and hawed and stewed about it for a few hours while I calmed down, and also got as much info about the manager as I could so when I called to complain, I could be really specific with the details.
I called a little before they close at 9pm, and spoke directly to the general store manager.
I explained everything to him, how I had surgery, how I had gone to the trouble of making sure that all the managers knew or could at least go look for the note, and the boys knew to go to the desk and tell them about the note.

The manager was really nice about it, I even explained that I know that people under the age of 18 cannot legally buy OTC meds like Tylenol and Nyquil, but that's why I had them write the note.
Just in case I couldn't do the shopping, like tonight.
After I told the manager all of this, he said he would look for the note himself and also speak to the managers who were there tonight, and then he asked me if we still needed the Nyquil.
I said yes but explained that I have no car, and even if I did, I can't drive it, so he asked for my address and said he'd bring it.
I gave him my address and about 10 minutes later, he was pulling into my driveway.
I tried to pay for it, but he said no, apologized for the problem earlier, I thanked him about a half dozen times, and then he left.
That was wicked nice of him to do that, he didn't have to, but he said that they really try to accommodate their customers special needs, even more so when the customer has left them with all the information explaining why they need certain help with their shopping.

I really think that things like this are why I continue to shop at Publix instead of Sweetbay, no matter the prices.
Sweetbay and Publix are exactly the same distance from our house, we could easily go there instead, but the customer service at my particular Publix cannot be beat by any other store I've shopped at.

So now tonight we will all get the sleep we need so we can beat this cold hopefully for good.
It really sucks so much that the boys were totally bummed when they got back from the store tonight because they couldn't get it.
When the manager brought it to us, they were so happy.
They must have thanked him a half dozen times too.