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My Single Mom Life: iTunes has crappy custome service.

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iTunes has crappy custome service.

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See that?
That is a $1 authorization charge on my credit card for Apple's iTunes. (scroll down to the $1 charge FAQ)
I DON'T HAVE AN iTUNES ACCOUNT!
I have never had an iTunes account, the teens don't have an iTunes account, they also use a totally different computer, no access to my credit cards, and no access to my computer's saved information, this is a fraudulent charge.

So, I try and contact Apple from the 866 number you see on the charge.
It's a recorded message that tells you to go to this support page for Apple iTunes.
As you can see, that page says support/itunes/store/creditcard/.
They don't have a live person you can contact for support, you have to use their chat window, and talk to people who type slower than molasses on a cold winter day.
It took 10 minutes for "Tremain" to finally type out the number to speak to someone in Apple's fraud department.

I called that number and got a recorded message saying that it could take several business days for someone to call me back regarding the fraudulent charge on my card.
Actually, not someone, just 1 someone, a man named Robert.
1 guy handles ALL of the fraud issues for credit cards and Apple iTunes.
1 guy.

So I called my credit/debit card holder, Amscot.
I asked what I should do, I explained everything, and the woman I spoke to said the only thing that we can do is to cancel that card.
I can't cancel it right now, my SSDI gets direct deposited to it at midnight tomorrow night, I have all of my rent and bills to pay, plus my doctor co-pays and prescriptions.
Then I asked how long it would take to get a new card sent to me after this card gets canceled.
7-10 business days.
I asked if they had like a rush delivery service, to get it overnight or much faster, she said yes, but it will cost me $26.00 to get a new card in 4 days.
The number on the card will change, but my checking account and routing number will not change, which is good, because I have money that gets direct deposited to it every other week and once a month.

A few months ago, this same thing happened but with some other online company, I think it was Best Buy and some promo they were doing, but a ton of credit card numbers had been stolen from compromised data from a grocery store.
I think that's what happened with this one too.
And guess which store I shopped at within the last month?
Sweetbay.
Sweetbay is the same store that my PayPal debit card got compromised at, I don't shop there all of the time, but about 1 month ago, I went and did some light shopping there because I was at the CVS picking up Sebastian's medicine for his migraines, and didn't feel like going all the way back to my Publix.

So now I have to get an all new card.
I'm tired of having to do this, and if I find out that it is because of Sweetbay not protecting their data again, or some Sweetbay employee stealing credit and debit card numbers, I'm going to be pissed.

Comments

Hmm any problems I've ever had with the iTunes store I've just emailed customer service and gotten responses back within a day. They've even given me song credits for problems that were on PayPal's end, not theirs. I'd at least try the email option. You may end up getting pointed in the same direction, but you won't have lost any time, ya know?

Very annoying. At least when our bank debit cards got compromised, Mike's and mine were not canceled at the same time, so we always had a way to get to the money.

Up here, Sweetbay is Hannaford, and although I like their stores, I am hesitant to use a credit or debit card in there again because of that last compromise thing. We do stop there when we're taking a trip to Maine, for beer and sammiches and stuff, but now we plan ahead, draw out enough cash from the ATM, and pay that way.

I hope you can get this settled soon.


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