My Single Mom Life

After my MRI, we (Mindy wasn't feeling well, so her husband Chris and her son Jeff brought me. Thanks guys!) went to the satellite office for the school to pick up the diplomas like the school said to do.
They said that diplomas could be picked up between 10am and 2pm Monday through Friday.
So we get there and we find out that diplomas can now only be picked up on Tuesdays and Thursdays from 7am to 11am.
Do you know much fun that's going to be?
The parents of some 900 students all trying to pick up diplomas on just 2 days in just 4 hours.
Ha ha ha! Oh man, that's going to be so much fun!
Not!
If they knew that the school was going to be closed due to construction, they should have set up the satellite office hours for more time.
4 hours is simply not enough time to do all of those students in just 2 days.
People have to work, they have schedules to keep, so standing in a long line is going to piss a lot of people off.
Good going RHS!
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I had posted about the graduation photography companies and the trouble I had not getting notified on time when they said, or being able to look at his pictures on their site because I didn't have the password they were supposed to email, and that they did not answer emails either, and Tim, one of the customer service guys, had Googled the company looking for public perception of the company, and found my blog.
He left a comment which turned into a series of emails between he and myself, and Tim really went above and beyond to rectify the situation and make me happy with their service.

Tim sent me a package of pictures, several different sizes, the different quality papers they use, and some of the nice picture folder frames they have too.
The pictures came by UPS while I was out this morning.
The pictures are really great quality even though it's the picture of him not looking at the camera.
There were 2 shots, 1 of him being handed his diploma and not looking, and the other of him by himself holding his diploma and looking.
I could have sworn I told Tim to send that one, but then again, their site was having issues the day I sent him the email responding to his offer of pictures, so maybe I sent him the wrong link to the picture that I wanted.
Not a big deal, I will order some of the correct pictures next month when I have more money, especially now that I know they are really good quality images.
Also, Bob Knight Photo and Grad Images, are now just 1 company, not 2, so parents in the future will only need to pre-register at 1 of the sites for their images.
Tim said that this graduation season was very chaotic, they had several Sarasota high school's graduations on the same day, over 3,000 students between the schools, and things ended up not going according to plan otherwise they would have definitely emailed within 24-48 hours like they said.
So even though things got really screwed up initially, Tim went above and beyond to make sure that their customers are happy with the pictures.
So thanks Tim, it's much appreciated.