Verizon nickel and dimes it's customers.
I got this bill emailed to me on Friday night, and I started going over every single inch of it like I always do, and I was like, mouth agape at how they nickel and dime their customers.
Just take a look at all of those things, (it pops up for biggie size) just look at it.
.34cents for federal excise tax, negative -.32cents for state tax, $1.86 for local communications services tax, $8.26 for state communications services tax, $6.58 for another local communications services tax, etc etc.
They get as much money as they can out of every single one of their customers.
I do wonder why they even put the negatives on there though.
State tax is negative -.32cents, sales tax is negative -.02cents.
Why even put those on the bill?
It just frustrates me, my OCD kind of goes nuts when I see things like that, it just annoys me to no end.
It's a negative charge, so why put it on the bill of charges that need to be paid?
I would also like to know how they got their late payment charges figured out.
I was late paying the bill last month by like 2 days, so they charged me $7.00 in late payment charges.
Is that like a percentage of the total bill?
Or is that what they charge everyone who pays their bill late, like a standard late fee?
I go over every single bill from them because a few months ago, I found some charges on the bill that were definitely not mine.
It was so obvious that it wasn't mine because the telephone number that the calls were made from, dialed from, are not mine.
It was an 813 area code, which is Tampa.
The calls were dialed from a Tampa number and all of the calls that were made were going to Tampa, so how did they get on my bill?
The customer service rep had nothing to say other than "I don't know how that happened, let me get a supervisor."
The supervisor wasn't even sure how they got on my bill, but she removed them all, 37 charges in total, so yeah, I check my bill with a fine tooth comb before paying it every single month.
I refuse to pay charges that don't belong to me.
Comments
They are just like time warner cable they quote you one price on the phone and then put that price and add taxes and franchise fees and some state garbage and the bill is never the same 2 months in a row always a few cents more every month until it turns into dollars, I call that cheating the public and that is me God does not like that and they will be sorry for cheating. Makes you sad that they cannot honor what they say.
Posted by: Mom | February 22, 2010 7:46 AM
To be honest, I don't study my bills that closely, because if I did my head would explode. Especially when it comes to our Comcast (cable + internet + phone) and electric bills. Argh.
Psst. I think that should be nickel, not nickle. :)
Posted by: Jenn | February 22, 2010 4:49 PM
Companies will bleed you for everything they can get. I'm assuming with taxes & stuff, that's something they have to pay and not something they're hanging onto. BUT, they should definitely make people aware that the cost they're quoting you does not include insane amounts of charges that will inevitably fluctuate from month to month.
Posted by: This Belle Rocks | February 22, 2010 7:16 PM
Wow luckily we don't have quite as many taxes imposed on us in Georgia, but I did do my own research when it came to the different taxes we have on both our phone and cable so I at least I know all the ones we have are completely legit and the two companies have no control over those.
I do hate different aspects of Mediacom, but I've at least been lucky enough that when discussing bills and changing features, every rep I've gotten has been completely upfront about the bottom line bill-- taxes and all.
Posted by: Jade | February 22, 2010 10:23 PM