They are THE awesome.
If I've said it once, I've said it a thousand times, ICDSoft.com IS THE ULTIMATE in hosting companies.
My yearly hosting bill came due on February 16th, 2012, and I had to choose between rent and bills, or having my website.
I chose a place to live, and so the site went down.
I emailed them this evening, at 9:10pm EST, and explained what happened, told them I would pay it on Friday March 2nd, in the morning, explained why I had to delay the payment, and begged them to PLEASE NOT delete my files.
I have years and years of pictures, stories, etc on this blog.
At 9:23pm, 'Sure Support 34' emailed me back and said the following;
Hello,We re-enabled the hosting account. It will be disabled again on March 3rd unless you renew it until then.
Whenever you need a bit of extension for the payment, please feel free to contact us before the expiration date, so we can extend the account. This will ensure that your website won't go down.
Best Regards,
Support 34
SureSupport.com
I WILL be paying it on Friday, but WOW, how so totally awesome of them to do that for me.
I have LOVED ICDSoft.com since day 1 of hosting with them, they are just a really amazing company to work with, and this just again, proves to me, why they are so awesome.
Because they re-enabled my hosting account, I won't be losing any ad revenue due to me, which is so totally helping to pay the bills.
I have always known that if I just talk to them, they will work with me, but I was honestly so freaking embarrassed about my current financial situation, I didn't want to have to tell them that I'm broke, living on SSDI and some small ad revenue, but I honestly should have, because of this, this right here, getting my site up and running again when I needed it the most, and the willingness to extend due dates, the ability to work with people, and the awesomeness to help people in a time of need.
So ICDSoft.com, thank you, thank you, THANK YOU.
I am so grateful for your help and getting me back up and running when I needed it the most.
